Returns & Exchanges
We want you to feel confident with every purchase. If you are not completely satisfied, we’re here to help.
Return Policy
We offer a 30-day return policy from the date you receive your item.To be eligible for a return:
- Items must be unused and in their original condition
- Items must be in the original packaging
- Proof of purchase is required
Non-returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable products
- Personal care items
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within a few business days. It may take additional time for your bank to complete the transaction.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us first so we can assist you with the process.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect. Shipping costs are non-refundable. If a refund is issued, the return shipping cost may be deducted from the total refund.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
Processing times may vary depending on your financial institution. If you still have not received your refund, please reach out to us.
Contact Us
For any questions, please contact us at:
Email: simiao123123@gmail.com
Phone:+86 18023697059
